Terms & cancellation.

MCG Cleaning Services (ABN 58 704 878 118) provides cleaning services across Sydney, Greater Sydney and regional NSW. In these terms, “we” and “us” means MCG Cleaning Services and “you” means the person or business booking the work.

A booking is a request until we confirm it. We confirm availability and the final price before any payment is due.

We ask for at least 24 hours’ notice. If you need something sooner, call us and we’ll do what we can.

Our standard hours are Monday to Friday, 7am to 6pm. Work outside those hours, on Sundays or on NSW public holidays is available and carries a surcharge, which we tell you before you confirm.

All prices shown include GST. Hourly work is charged from when we start to when we finish, with a two-hour minimum.

Fixed prices are shown as a starting point. If the job turns out to be bigger than described, we tell you and agree the change with you before continuing — never afterwards.

Payment is by bank transfer using the reference on your invoice. Residential work is paid before the visit; commercial accounts are invoiced.

A tax invoice with our ABN and the GST amount is issued for every job and kept in your account.

Cancel or reschedule free of charge up to 24 hours before your booking.

Inside 24 hours we charge two hours per assigned cleaner, because that time can no longer be filled.

If we cannot attend, we tell you as soon as we know and you are charged nothing.

You are responsible for giving us safe access. If we arrive and cannot get in, the cancellation fee applies.

Tell us about alarms, pets, parking and anything fragile when you book — there is a field for it, and it saves everyone trouble.

Report a problem from your account within 7 days of the visit. We review every report ourselves and respond.

Where we got it wrong we make it right: a free re-clean, account credit, a discount or a partial refund, depending on what suits you.

We don’t move heavy furniture, work at heights without the right equipment and ticketed staff, handle pest control, or carry out repairs.

We may decline work that isn’t safe. If that happens on site we’ll explain why and you won’t be charged for work we didn’t do.

We take care in your home or workplace. If we damage something, tell us within 7 days with photos and we’ll deal with it.

We are not liable for pre-existing damage, wear, or items that were already faulty.

We may update these terms. The version on this page is the one that applies to bookings made after it was published.